FAQ

What types of paper do you offer and what are the suggested uses?

The length of time it takes to upload your file may vary, depending on your connection speed and content of what you are trying to upload. You may refer to the status bar on our upload page.

We provide online proofs for all documents that we have * custom designed and/or documents containing our standard images. You are able to receive up to two proofs, on any one document, for FREE. A third and final proof will be available for a $10.00 fee. (*If you send us a document in a format that we can edit, and you ask us to either edit or complete your file for you, we will treat your order like a custom design order.)

 We do not provide proofs for all files that you provide your own artwork for, including, but not limited to, Business Cards, Postcards, Tent Cards, Rack Cards, Bookmark Cards, Rolodex Cards or Door Hangers. However, we can provide you with a PDF proof for any of the above, for a $10.00 fee.

 We do not provide proofs for Flyers or Presentation Folders that are in Jpeg or TIFF format. For all other Flyer types, and Presentation Folder types and for all Brochures, you will receive one FREE PDF proof. If, for any reason, you decide to send us a new file, a second and final proof will be available for a $25.00 fee.

Due to the nature of gang-run printing, which can cause color shifting, we are unable to provide printed (hard-copy) proofs.

Yes. We welcome the opportunity to provide a quote for any printing project or task that you may have. Please note that our quotes are only good for 30 days from the day and time we submit your quote to you. After 30 days, we reserve the right to revise our quote.

We only accept purchase orders from schools, universities and government institutions.

No. PrintFirm, Inc. requires full payment, including shipping and handling, prior to any order being processed. We accept money orders, checks, Visa, MasterCard, and American Express. We will not proceed until payment is received. Note: All checks must be cashed before your order is processed.

Yes. PMS stands for Pantone Matching System, and it is a color matching system that assures you get the right color when your file is printed, even though the colors on your monitor may not seem accurate. You may request PMS colors only for our Letterhead, Envelope and/or 2-color-Presentation Folder printing. However, the rest of our products are printed using the CMYK color model- a 4-color process including Cyan, Magenta, Yellow and Black.

Yes. You may pick up your order from our Canoga Park office, located in California. If you would like to pick-up your order, you can select the "Pick-up" option when placing your order.

No. Due to the weight of our printed products, we are unable to accommodate shipments made to a P.O. Box address. If you entered a P.O. Box address in the place of your shipping address on our order form, your order will not be shipped out until we have first contacted you and received a non-P.O. Box address.

No. Unfortunately, at this time, we are not able to accommodate any shipping accounts that are not our own.

PrintFirm, Inc. is able to offer such low prices for our quality work, because we employ a method known as, gang printing, involving printing large quantities on large sheets of paper, which are then cut down to size. Gang printing reduces the cost of plates and other related fees, which in turn, translates into really low prices for you.

ALL SALES ARE FINAL. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer.

Should the job contain a manufacturing error and/or defect, as determined solely by us, we will rerun the job at no additional charge to you. Minor printing imperfections are considered normal and will not qualify as a manufacturing error when they do not compromise the essence of the card. Minor imperfections include, but are not limited to, subtle roller marks, hickies and light ink offsetting.

If a refund / reprint is granted, you must return the entire order that was sent to you unused.

To request a refund / reprint, you must register your claim with PrintFirm, Inc. by calling (87.... After we review your file, one of our representatives will contact you regarding your claim. Please note that all claims must be registered within 24 hours upon receipt of your order so as to be considered for a rerun or a refund.
Rush orders are never refundable, but our rush fee may be refunded, per our discretion. Rush fees may vary.

No. Our minimum quantity amounts are fixed and we do not offer lower quantities. However, if you were to shop around, you will see that PrintFirm, Inc. offers 500 pieces for less than what most other printing companies offer for 250 pieces.

Quantities cannot be split up due to gang-run printing. For example a 500 business card order will be placed on our 500 sheet press run. If you need two names, you will have to place two orders of 500 each.

No. All our prices include free bleed. The bleeds should be 1/8 of an inch all around. Due to a small shifting that may occur during cutting, it is not recommended that you have a border. We do not guarantee that the border will be exactly the same size after trimming.

No. Please do not submit files via email unless you are contacted and given specific instructions on emailing your files. Due to many email viruses, if you submit your order through email they will automatically be deleted and we will not receive your order.

Yes. An invoice will be emailed to you, once your order is shipped out. If you are picking up your order from our Canoga Park office located in California, we will have your invoice available for pickup, upon request. As a registered user of our website, you can always access your account and print your invoice(s) as well as track your order.

Raster graphics such as TIF and JPG files must have a minimum resolution of 300 DPI (dots per inch). Images with a resolution less than 300 DPI will reproduce poorly on press, the image will look fuzzy and/or pixilated.

You should not use any images from a website on the internet. The internet displays images at 72 DPI which is low resolution and should not be used for printing and may result in loss of quality.

If you don't see the postcard size that you are looking for, you can simply round up to the closest size of Postcard that you are looking for, and then state the final trim size in our "Special Instructions" box on the order form. Please contact a representative at PrintFirm, Inc. for a quote.

Text or images that are not meant to be trimmed off the edge of your printed piece must be 1/4" (.25) from the edge of your layout. Images that are meant to go to the edge of your design must extend into the bleed area 1/8" (0.125).

Due to a small shifting that may occur during cutting, it is not recommended that you have a border. We do not guarantee that the border will be exactly the same size after trimming.

All orders going to print must be prepaid. All orders should be placed online to speed up the process of your order and to enable automatic tracking of your shipment.

To order securely online, please click on the place order link at the top of any page on our website. Please make sure all fields are filled out before submitting your order. We accept MasterCard, Visa, and American Express credit cards as well as debit cards. If you need to send a check or money order, we would need to cash the check before processing your order.

On the day that your order is shipped out from our Canoga Park office located in California, we will email you a real-time tracking number to the email address on your order form.

As far as your clients are concerned, you are the printer! Your order will be shipped with your company name and information as the return shipping address. There will be no invoice, advertisements or promotions packed with your order.

Adobe Photoshop (.tif, .jpg, .png and .psd)
Adobe Illustrator (.ai, .eps, .pdf - outline fonts)
Adobe Indesign (.indd, - include fonts)
Adobe Pagemaker (.pmd - include fonts)
Adobe Acrobat (.pdf - embeded fonts)
QuarkXpress (.qxd - include fonts)
Corel Draw (.cdr - convert to curves)

No. We do all the work for you. We have over 10,000 pre-designed standard images for you to choose from, so that you do not have to pay for a set-up fee. Should you choose to edit our standard images in any way, including but not limited to, adding a personal photo, or a company logo, a small fee will apply. Fees may vary.

4/0 refers to Full Color on the front and Blank on the back.
4/1 refers to Full Color on the front and Black/White on the back.
4/4 refers to Full Color on the front and back.

We ship everything using FedEx.
We offer Ground, Overnight, 2 Day, and 3 Day shipping. Prices may vary...

Yes. We offer discounted rates if you place 5 or more orders of the same product type & quantity at one time. The discounted quote may not be combined with any other promotional offer. Example: order of business cards, 5 different versions, 2,500 each.

In order to obtain a discounted rate quote for your order, please send an email to discounts@printfirm.com or call us at 877-992-1003.

We give you the option to save $20 by allowing us to place a small (5pt. type size) tag-line on the back of your postcards.

The line will read:
printfirm.net 877.992.1003